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 PROHIBITION ON SALE OF CBD PRODUCTS TO UNDER 18 YEARS OF AGE. BY ACCESSING OUR OFFERS, YOU CONFIRM YOUR AGE OF 18 YEARS OR OLDER.

REFUND POLICY

 
BACK
 
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Our contract lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of products cannot be returned. Goods such as flowers, resins or oils cannot be returned.

 

Other items that cannot be returned:
* Gifts
* Certain personal care products

 

To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase before contacting us.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
 
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

 
Then contact your bank. There is often a processing time required before a refund is posted.
If after having completed all these steps, you still have not received your refund, please contact us at lorvertfrancais@gmail.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
 
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to lorvertfrancais@gmail.com and send us your item to the postal address which will be communicated to you by e-mail.
 
Shipping
To return a product, you must send it by mail to the postal address which will be communicated to you by email.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over €75, you should consider using a shipping service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.